F.A.Q
Frequently Asked Question
Bizimle iletişime geçen misafirlerimizin en çok merak ettiği ve sıklıkla sorduğu soruları aşağıda sizin için derledik. İhtiyacınız olan soruyu ve cevabı bulacağınızı umuyoruz. Eğer aradığınız soru ve cevap aşağıda yoksa merak ettiğiniz her türlü soruya cevap bulmak için bizimle iletişime geçin.
How far in advance should I make a reservation?
You can make a reservation up to 24 hours before the arrival time. For urgent needs within a shorter time frame, please contact us.
Where will you be waiting for me at the airport?
Our staff member will be waiting for you at the exit gate after you have completed luggage and customs procedures, holding a sign with the FIYTUR logo and your name or a designated keyword on an A4-sized board. Additionally, our staff members track the flight code you provide and contact you via the communication details you’ve given us before your plane lands.
What should I do if my flight arrives early or is delayed?
You will not be charged extra for any potential delays during your arrival journey at the airports. We track your flight with the flight number you provided. If your flight is delayed or arrives early, our staff member will be there when your plane lands.
Is the information we provide shared elsewhere?
All the information you provide for transfer or tour services is kept confidential in our system’s data records and is never shared with third parties.
Can I receive services with a wheelchair?
Of course. If you are traveling with a wheelchair, please let us know during the reservation if your wheelchair is foldable.
Do your vehicles have child seats?
For families traveling with children, we offer free child seats to ensure a safe journey. Please make sure to indicate your need for a child seat when making the reservation.
Are our trips insured?
Of course. All our vehicles have mandatory accident and seat insurance.
What is the importance of authorization documents?
The D2 authorization certificate is issued by the Ministry of Transport to individuals and legal entities engaged in passenger transportation for commercial purposes. The Türsab A group travel agency certificate is provided by the Ministry of Tourism. Without these documents, transfer or tour services cannot be carried out. Our company holds all necessary documents.
